Stanbic IBTC Bank Latest Job Vacancies

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

 

Job Title: Business Development Officer (South East)

Job ID: 63498
Location: Enugu
Job Type: Full-Time Regular
Career Area: Client Solutions

Job Purpose

• To grow and develop insurance income for SIIBL and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of this revenue streams.
• Effective management and supervision of regional sales agents network.

Key Responsibilities
Financial Outcome: Achieve monthly sales target of Insurance brokerage commission:

• Achieve assigned monthly Insurance brokerage commission target
• Achieve assigned monthly/yearly insurance policy target
• Achieve assigned new customer acquisition for both personal and business lines
• Identify, initiate and convert leads for SIIBL
• Grow SIIBL wallet share of customer’s insurance portfolio by harnessing and upselling insurance products.
• Provide advice to corporate clients on managing and transferring risk using insurance solutions
• Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
• Ensure penetration into Customers own insurance arrangements by harvesting the Banks client base in CIB, PBB and Wealth thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions
• Views day-to-day decisions, relationships and operations in terms of the bigger picture, keeping the overall/long term strategic objectives of SIIBL and the Group in general in mind
• Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base and the impact that these factors have on the Bank’s value proposition to the client base
• Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments
• Embark on key joint calls with other business units within the region where required
• On-board, train and supervise sales agents to deliver on monthly premium targets.
• Effectively communicate and follow through, with client requests to Underwriting, claims and support units
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group
• Grow SIIBL’s share of mind among clients/ organizations in assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.
• Identify key insurance opportunities outside of the borrowing customers of Stanbic IBTC Bank and appropriately position SIIBL to capture the business and revenue streams
• Grow the SIIBL business within the region through regular engagement with prospective clients within and outside of the Group.

Client Focus: Customer Service Quality and Efficiency:

• Ensure adherence to set turnaround times with respect to customer relationship management processes.
• Ensure accurate recording of both insurance direct sale and cross sell revenue and sales per product or service.
• Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.
• Provide excellent service to existing policy holders and ensure clients are notified before insurance policies expire
• Ensure all insurance policies provide cover that is relevant and in line with good local market standard

Risk and Conduct: Ensure Compliance in line with Stanbic IBTC Group standards:

• All customers on boarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.
• All information shared with the customer and instruction received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly
• Prompt reconciliation of income/premium and avoidance of all internal breaches
• Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company
• Educate and enlighten clients employers about the dynamics of the Insurance industry
• Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management
• Adherence to the SIIBL Business Development Department Manual and all employee group policies.
• Completion of all People fluent training and agreed personal development plan
• Adherence to the scheduled Leave Plan
• Maintain Zero tolerance for regulatory breaches
• Minimize reputational risk exposure.
• Maintain zero tolerance for repeat GIA or internal control findings.

Qualifications

• First Degree in any field of study
• 5-7 years sales experience with exposure in business development, sales and relationship management
• Minimum of five years’ experience in sale of Financial products and services in a Financial Institution.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Private Client Service Executive

Job ID: 63496
Location: Abuja
Job Type: Full-Time Regular
Career Area: Consumer & High Net Worth

Job Purpose

• The role involves bringing bespoke services to our Private Clients across our various regional offices in our quest to earn their loyalty as High Net worth individuals and VIPs of the Brand. The PCS officer is also expected to spot/identify opportunities and generate new business(s) for the group at large.
• Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.

Key Responsibilites
Draw up customer plan detailing the clients’ personal interests including immediate family:

• Build strong relationships with new, existing and potential PCS client base by being proactive and understanding “what keeps clients awake at night.
• Ensure understanding of client’s other requirements outside of Pension and connect inherent opportunity to a Product-House within the group.
• Ownership of clients issues and keeping clients informed
• Treating clients with respect and empathy
• Attend to all client requirements in a timely manner.
• Build a strong internal and external network of contacts to assist in providing client service
• Collation of all information on these clients e.g. DOB of all nuclear family members, wedding anniversary, preferred leisure activities, hometown, religion, etc. all other information that are considered relevant.
• Deliver exceptional levels of service to clients – high performance service culture

Achieve minimum of 10 scheduled visits per week; mine existing relationships and collaborate effectively:

• Carry out physical visits to new and existing PCS clients within the region at least once a quarter.
• Carry out functions as a wealth advisor, looking for opportunities within the group.
• Ensure adherence to all group standards / policies
• In the event that clients are unavailable for a physical visit, place and log telephone call interactions.
• Ensure that procedures laid down in the Group reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held
• Prepare call memos within 48 Hours of client visits highlighting the salient discussions held and decisions reached. This must also include an action plan detailing the next steps to be taken.
• Ensure priority treatment on processing of Benefit application and payment
• Benefit application and payment
• Ensures proper record keeping.
• Ensure direct calls and visits by a member of SIPML Exco annually to clients with a yet-to-be-determined AUM.

Maintain a weekly report of all client engagement and account activities:

• Ensure daily activities are captured and forwarded weekly for onward collation
• Weekly check of RSA and RSA retiree Fund to unearth clients as they fall within the HNI/VIP metric.

Provide High quality Client engagement (Personal, Seminars & Networking events):

• Build strong relationships with existing client base by engaging in activities that are important to client.
• Ensure that clients are kept abreast of the happenings in the Macro and Global Economies to enable them make informed investment decisions.

Periodic client review and appreciation:

• Organization of  special events for PCS clients in the region
• Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
• Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Qualifications

• Minimum of Bachelor’s Degree
• Relevant Post-graduate business qualification is an added advantage
• Up to 5-7 years post NYSC experience; Expertise in customer centricity

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

Job Title: Private Client Service Executive

Job ID: 63495
Location: Port Harcourt, Rivers
Job Type: Full-Time Regular
Career Area: Consumer & High Net Worth

Job Purpose

• The role involves bringing bespoke services to our Private Clients across our various regional offices in our quest to earn their loyalty as High Net worth individuals and VIPs of the Brand. The PCS officer is also expected to spot/identify opportunities and generate new business(s) for the group at large.
• Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.

Key Responsibilities
Draw up customer plan detailing the clients’ personal interests including immediate family:

• Build strong relationships with new, existing and potential PCS client base by being proactive and understanding “what keeps clients awake at night.
• Ensure understanding of client’s other requirements outside of Pension and connect inherent opportunity to a Product-House within the group.
• Ownership of clients issues and keeping clients informed
• Treating clients with respect and empathy
• Attend to all client requirements in a timely manner.
• Build a strong internal and external network of contacts to assist in providing client service
• Collation of all information on these clients e.g. DOB of all nuclear family members, wedding anniversary, preferred leisure activities, hometown, religion, etc. all other information that are considered relevant.
• Deliver exceptional levels of service to clients – high performance service culture

Achieve minimum of 10 scheduled visits per week; mine existing relationships and collaborate effectively:

• Carry out physical visits to new and existing PCS clients within the region at least once a quarter.
• Carry out functions as a wealth advisor, looking for opportunities within the group.
• Ensure adherence to all group standards / policies
• Ensures proper record keeping.
• Ensure direct calls and visits by a member of SIPML Exco annually to clients with a yet-to-be-determined AUM.
• Prepare call memos within 48 Hours of client visits highlighting the salient discussions held and decisions reached. This must also include an action plan detailing the next steps to be taken.
• Ensure priority treatment on processing of Benefit application and payment
• Benefit application and payment
• In the event that clients are unavailable for a physical visit, place and log telephone call interactions.
• Ensure that procedures laid down in the Group reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held

Maintain a weekly report of all client engagement and account activities:

• Ensure daily activities are captured and forwarded weekly for onward collation
• Weekly check of RSA and RSA retiree Fund to unearth clients as they fall within the HNI/VIP metric.

Provide High quality Client engagement (Personal, Seminars & Networking events):

• Build strong relationships with existing client base by engaging in activities that are important to client.
• Ensure that clients are kept abreast of the happenings in the Macro and Global Economies to enable them make informed investment decisions.

Periodic client review and appreciation:

• Organization of  special events for PCS clients in the region
• Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
• Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Qualifications

• Minimum of Bachelors Degree
• Relevant Post-graduate business qualification is an added advantage
• Up to 5-7 years post NYSC experience; Expertise in customer centricity

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

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Important Notes

• The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
• They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview

Publisher’s Note:

Deroundtable.com is a job, vacancy, career opportunity blog. We share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.

Deroundtable.com is not an agent of this organization, we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.

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A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

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