WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, we continue to evolve and introduce new ways to engage her customers and support their businesses. WhoGoHost has received several awards over the years and is recognised as the top choice for businesses that need to get online. WhoGoHost is an accredited NiRA (dotNG) registrar and also a Google G Suite accredited resellers.
We are recruiting to fill the position below:
Job Title: Billing Support Intern
Employment Type: Internship
- Are you smart, self-driven with a flair for Customer Service and a background in Accounting? Do you have a panache on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress, Linux, and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!
Responsibilities and Duties
- Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts.
- Troubleshoot a variety of billing-related issues customers are having with their web hosting plans and services.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Meet performance standards set by the department.
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
- Create invoices, receipts through the CMS, Send reminders to customers through call/email for renewal and pending payment.
- Recommends improvements in products, services, or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
- Performs miscellaneous tasks as assigned.
- Reconcile payment with the finance team.
- OND / HND / B.Sc Degree with 0 – 2 years relevant work experience.
Application Closing Date
7th April, 2022.
Job Title: UI / UX Graphics Designer
Employment Type: Full-time
- The UI/UX Designer will be responsible for the design and implementation of all the user experience (UX) and user interface (UI) of all Whogohost’s digital assets.
- You will ensure that all elements of our online user experience are optimized for improved usability, usefulness, and exceptional visual design.
- Create a design brief based on the information given by the internal team as well as research.
- Present ideas/solutions using design and amending designs after feedback.
- Adhere to style standards on fonts, colors, images.
- Design high-quality components, UI mock-ups, and prototypes to illustrate process flow and functionality that are visually appealing while maintaining branding.
- Ability to complete end-to-end iterative design process – research, wireframing, mockups, prototyping, and usability testing.
- Modify designs to fit the changing market.
- Identify and troubleshoot user experience (UX) problems and opportunities on new and current projects.
- Ability to present and effectively communicate design ideas/concepts to stakeholders.
- Continuously deliver on your KPIs as well as communication timeframe on assigned tasks.
- Be a great team player by adequately contributing to the success of the team.
- Additional tasks as intermittently assigned.
Person Specification & Additional Requirements
- 3+ years of work experience in a similar capacity
- Good understanding of Figma
- Understanding of key design principles
- Experience with responsive and adaptive design.
- Ability to accept and interpret criticism/feedback.
- Creative problem-solving skills.
- Excellent verbal communication and interpersonal skills.
- Ability to collaborate with people within and outside the team
- Excellent attention to details
- Ability to prioritize tasks.
Application Closing Date
7th April, 2022.
Title: Graduate Customer Support Internship
Employment Type: Internship
- Are you a smart, self-driven, fresh graduate with panache for learning opportunities on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!
- We are offering an opportunity to intern with Whogohost, where you get training opportunities and you join our Customer Support team to learn as you solve other people’s problems. If you choose to intern with us, we will take you on the journey to develop your technical and professional skills with intense training.
- Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
- Troubleshoot a variety of basic technical and non-technical issues customers havewith their web hosting plans and services
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Meet performance standards set by the department
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
- Provide front-line support for level one escalation via telephone/email support to customers for their queries
- Send reminders to customers through call/email for renewal.
- Recommendpotential products or services to management by collecting customer information and analyzing customer needs.
- Interested candidates should possess an OND / HND / Bachelor’s Degree.
Why Join the Graduate Internship Program?
If you are wondering, the below are reasons why you should join our team:
- Salary: N50,000 Monthly.
- We operate a family work culture where you will be loved
- There is an opportunity for career advancement – if your performance meets and exceeds required standard
- We have a flexible and fun work environment
- Training and personal development opportunities
- Medical care with a leading provider
- You will meet and work with professionals in diverse fields
- A monthly allowance will be provided periodically for you to work remotely
- And lots more!
Application Closing Date
13th April, 2022.
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- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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