Latest Job Vacancies at Reliance Health

Reliance Health (www.reliancehmo.com) is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent.

We are recruiting to fill the position below:

Job Title: Reliance Care Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
• As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
• Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

• Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
• Respond to requests, inquiries, and complaints from clients and prospective clients.
• Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
• Follow-up on prospective clients and ensure they become actual clients.
• Upgrade enrollees’ Health plans accordingly.
• Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
• Politely attend to clients’ suggestions, objections, and complaints.
• Communicate with clients to inform them of updates in service.
• Conduct surveys to evaluate Customer Satisfaction.
• Forward feedbacks, tasks, and recommendations to appropriate units/personnel.
• Record details of customer feedback using the appropriate internal communication system.
• Document daily activities and forward report to Team Lead.
• Update the to-do list from communication with clients.

Job Requirements

• Tertiary education from a recognised institution
• 0 – 1 year post-NYSC experience
• Previous experience in Customer service or a related role is an added advantage
• Proficiency in the use of Microsoft Office tools and business software.
• Willingness to work on a shift basis and at weekends.
• Working knowledge of customer service principles and etiquette.
• Excellent emotional intelligence and problem-solving acumen.
• Excellent communication skills.

Application Closing Date
30th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: People Operations Associate

Location: Lagos
Employment Type: Full-time

Job Summary

• This role will be responsible for supporting the design and implementation of initiatives, programs and activities that ensure all employees in Reliance Health have a positive experience working in the company.
• The ideal candidate will be a quick learner, detail-oriented, and have the ability to independently complete tasks in a virtual environment.

Responsibilities

• Support in engagement, culture programs and initiatives that best supports the organisation’s growth strategy.
• Ensure day-to-day operations of people-related functions are addressed in a timely, efficient, and proactive manner.
• Support in onboarding of new employees and ensure they have access to necessary resources for seamless integration.
• Organize, maintain and update employee HRIS information as needed.
• Support the offboarding process.
• Ensure smooth communication with employees and timely resolution to their queries.

Requirements

• Tertiary Education from a recognised institution
• A minimum of 1 year post-NYSC experience in human resource management
• Very good research, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to operate effectively in ambiguous, dynamic, high-velocity situations.

Application Closing Date
7th April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Vice President – People Operations

Reference NO: 2R94FTOL3Y
Location: Lagos (Remote)
Employment Type: Full-time

The Role

• We are looking to create a place where high performers want to come to thrive. We believe that high performing people who are happy are the secret sauce to building a world class organization.
• We are looking for the right VP – People Operations to identify, attract, recruit, upskill and retain the best profiles in our company, empowering them to address challenges of a fast-growing company and become ambitious leaders.

Responsibilities

• Position the company both locally and internationally as a great place to work
• Setting up clear, structured and objective marketing, interviewing and assessment processes
• Develop and execute onboarding strategies to ensure new hires are able to hit the ground running from day one
• Develop and execute objective and data backed performance management methods towards supporting, tracking and advancing top performers
• Develop and execute effective workplace training and mentorship programmes towards providing employees the requisite skills and tools they need to excel
• Develop and execute strategies to ensure the continued psychological and physical wellbeing of employees towards creating a great place for them to work
• Provide guidance in developing the company’s organizational structure towards achieving business goals
• Build and manage a high performing team towards achieving the goals above

Requirements

• You have at least 8 years experience within HRBP or Organizational Development.
• Proven experience in a people operations leadership role managing a direct team of at least 3 people.
• Strong data driven decision making skills and result-oriented mindset to achieve ambitious goals.
• Strong knowledge of and experience with implementing modern organizational psychology principles in the workplace
• You have excellent communication and organizational skills.
• You possess strong strategic thinking and problem-solving aptitude.
• You are an Innovative thinker, ready to challenge status quo and can think outside of the box.

What’s on Offer?

• Exciting opportunity to design the people function of a high-growth startup!
• Enjoy attractive salary and benefits while working in a collaborative and friendly team.
• Be a part of the digital transformation the people function in a health tech startup.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Content Writer

Reference NO: JNL72K2H26
Location: Lagos (Remote)
Employment Type: Full-time

Job Description

• We are looking for a talented and creative Content Writer to join our Marketing, Branding & Communication (MBC) teams.
• You will report to the Head of Brand & Buzz. In this role, you will be responsible for composing, improving, and maintaining content to achieve our business goals.
• You will be a relentless researcher sifting through the data created by the internal team.
• You have demonstrable creative writing skills, perform well under deadlines, and are an expert in content optimization and brand consistency.

Responsibilities

• Develop content aligned with short-term and long-term marketing targets
• Research industry-related topics and identify gaps in our content
• Collaborate with team members and other departments to produce high-quality content for various outlets
• Prepare and publish articles that describe our company and products
• Ensure brand consistency, edit and fact-check pieces of content generated by colleagues
• Use best practices to optimize content considering SEO and Google Analytics
• Liaise with Designers to enrich the text with visual aids, like images and charts
• Shape language and tone used in sales emails, banners, and brochures
• Create and oversee reports on content
• Interview clients, industry experts, and internal teams
• Analyze, report, and optimize content and activities based on media engagement
• Ensure all content is up to date
• Develop an editorial calendar and ensure the content team is on board
• Ensure compliance with the law (e.g., copyright and data protection)
• Stay up to date with developments and customer feedback to generate new ideas to draw the audience’s attention.

Requirements

• Bachelor’s Degree in Communications, Journalism, Marketing or relevant field
• Minimum of 4 years experience in communications or a similar role
• Industry knowledge a big plus
• Well-versed with SEO and writing high-quality content
• In-depth understanding of personas and buying journey driven content
• Ability to write and push content in real-time
• Proven ability to communicate complex topics in ways that are relatable and understandable for readers
• A strong understanding of CRO (conversion rate optimization) and how to incorporate a brand naturally into content when appropriate
• Empathy for readers and curiosity to understand their needs and wants
• Ability to bring unique, thoughtful insights into content based on research and data
• Phenomenal communication (oral and written) skills
• Proficient command of English
• Outstanding organizational and project management abilities
• The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
• Excellent attention to detail and an intuitive eye for client needs beyond the obvious
• Ability to collaborate with cross-functional team members at all levels

Remuneration
Globally Competitive Pay.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Product Designer

Location: Lagos
Employment Type: Full-time

Job Summary

• The role is tasked with identifying and presenting new product improvement opportunities, setting design criteria based on insights, and ensuring standard design guidelines are followed.
• Needed is a proven experience across all design phases, proficiency in related visual design tools, intuitive and detailed eye.

Job Description

• Set design requirements based on information from internal teams and user research.
• Identify new product improvement opportunities.
• Work with product managers to analyze how a new product satisfies market needs and consumer preferences.
• Stay up to date on current industry trends and market conditions.
• Coordinate with other design team members to follow consistent design guidelines, standards, and best practices.
• Modify and revise existing designs to meet changing customer preferences.
• Work closely with product managers to suggest improvements for products and processes.
• Present product design ideas to cross-functional teams and senior leadership.
• Communicating design ideas using user flows, process flows, site maps and wireframes.

Requirements

• Tertiary Education from a recognised institution
• Minimum of 2 years work experience as a product designer
• Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing
• Proficiency in design and prototyping software including Adobe Photoshop, Adobe Illustrator, Figma, Webflow, and other visual design tools.
• Knowledge of front-end development web programming languages such as HTML and CSS, and JavaScript (React).
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious
• Ability to collaborate with cross-functional team members
• Ability to collect and interpret both qualitative and quantitative feedback
• Passion for design; not satisfied with the status quo and always thinking of ways to improve
• Creative problem-solving skills
• Recommend new tools and technologies by staying abreast of the latest trends and techniques
• Adaptable and willing to learn new techniques
• Excellent communication skills.

Application Closing Date
31st March, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Pharmacy Technician

Location: Lekki, Lagos
Employment Type: Full-time
Comfortable Working Hours: 8am – 8pm on Roster

Job Summary

• This role is responsible for dispensing medications and providing excellent counselling for the patients seen at our clinics.
• Our pharmacy team will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Job Description

• Provide friendly service to all our patients
• Accurately interpret patient prescriptions
• Advise patients on possible side effects of drugs and how to avoid or manage them.
• Maintain adequate stock of medications on the formulary
• Deliver excellent, patient-centered counselling on medications, adherence and preventive practices.
• Use electronic medical records systems and electronic stock management tools

Requirements

• Minimum of an Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician
• Related experience is an added advantage
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.

Application Closing Date
29th April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Vice President, Provider Operations

Location: Lagos
Employment Type: Full-time

Job Summary

• This role will be responsible for identifying and acquiring new Healthcare providers, agreeing on favourable tariffs for the benefit of all stakeholders, ensuring prompt payment of claims to all provider partners and instituting systems for the provision of excellent quality service delivery to our enrollees.

Job Description

• Design initiatives to improve and maintain the Provider Incidence Score.
• Coordinate all activities of the provider operations team.
• Maintain a competitive provider network across all our markets.
• Design and implement provider management onboarding initiatives and forums across our network, that ensure our providers are apprised of our quality care expectations, knowledge of our communication/escalation platforms and clarity on SLA terms.
• Onboard providers at record time  – based on requests from relevant stakeholders.
• Ensure documentation of all provider agreements.
• Contribute to setting and implementing network/tariff strategies and policies.
• Negotiate competitive tariffs with prospective healthcare providers.

Job Experience

• Minimum of tertiary education in a medically inclined course; Dentistry, Medicine, Nursing, Nutrition, etc.
• Management consulting, finance and/or startup experience background.
• Similar experience in a role that partners network of hospitals  such as pharma logistics, pharma-bizdev, EMR, etc
• Excellent communication and influencing skills.
• Excellent crisis management and relationship management skills.
• Problem-solving skills and experience looking beyond obvious solutions.
• Highly organized, detail-oriented and self-starter with strong leadership and managerial skills with a successful track record in a fast-paced organization
• Ability to execute, accelerate impact and lead change.
• Excellent negotiation and customer service skills.

Application Closing Date
31st March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Nurse

Location: Lagos
Employment Type: Full-time
Comfortable working hours:  8am – 8pm on Roster

Job Summary

• The role provides direct patient care to our clients.

Job Description

• Provide friendly service to all our patients.
• Undertake an initial intake of patient history and physical exam to appropriately triage patients.
• Collect and tag specimens exactly as outlined in each medical requisition.
• Develop effective counselling techniques as they relate to groups such as pediatric and geriatric patients.
• Properly package each specimen and ensure that every specimen is delivered to the laboratory on time.
• Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization.
• Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient request them.
• Perform patient assessment.
• Initiate emergency treatment if necessary

Requirements

• Minimum  of a First Degree or HND
• Proven experience of success in a multidisciplinary team
• Registered nurse with a license to practice.
• Comfortable using basic technology including laptops and tablet devices.
• The ability to provide patient counselling and advising in multiple relevant languages is a plus.
• Solution-oriented, critical thinker, attention to detail, effective communication
• Friendly, enthusiastic, relationship builder and collaborator

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Sales Executive

Location: Akwa Ibom
Employment Type: Full-time

Job Summary

• This role is tasked with prospecting for corporate clients, selling health insurance and other products we have to them and closing sales.

Job Description

• Identify new markets and business opportunities and increase sales.
• Build and strengthen relationships with existing and new customers.
• Manage and develop relationships with key internal and external stakeholders.
• Promote and sell our services to target markets to meet their needs and to achieve sales targets.
• Closely following up on all business leads.
• Manage customer/client accounts, maintaining knowledge of key account status, and following up on outstanding invoices and receivables that are due.

Requirements

• Minimum of 2 years B2B sales experience in sectors that sell products to human resource and admin personnel.
• Previous financial services or health insurance sales experience would be an added advantage.
• Excellent track record of meeting targets and closing deals.
• Excellent problem-solving and analytical skills.
• Result and entrepreneurial drive.
• Ability to work with little supervision

Application Closing Date
31st March, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Pharmacist

Location: Lagos
Employment Type: Full-time

Job Summary

• Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.
• The pharmacist is responsible for measuring, monitoring and improving metrics related to the efficiency of pharmacy program and patient satisfaction.
• The successful candidate will be a confident analytical thinker with skills in data entry and analysis as well as the ability to teach and train other health staff.

Job Description

• Use data on prescribing patterns to build and manage formulary and inventory to maximize value and prevent waste.
•  Participate in the design and optimization of IT systems for medication order entry, filling and dispensation to improve staff efficiency and decrease waiting time.
• Ensure department compliance with professional standards and legal and regulatory requirements regarding purchasing and storage of pharmaceutical inventory.
• Identify, measure, monitor and improve key metrics for improving pharmaceutical quality and care.
• Oversee infection control procedures and documentation (e.g., personal protective equipment [PPE], needle recapping) for pharmaceuticals and consumables.
• Design systems to improve productivity, efficiency, and customer satisfaction measures.
• Communicate key changes and updates to pharmaceutical plans and policies.
• Manage undesired behaviours, safety events and other activities that adversely affect the quality of pharmacy care and improve patient outcomes.
• Coach pharmacy staff in utilizing feedback and data to improve performance.
• Prepare reports for all staff on relevant key performance metrics.

Requirements

• B. Pharm Degree from an accredited institution.
• 0 – 1 year post NYSC clinical experience in Clinic, Hospital, Community or retail setting.
• PCN license
• Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
• Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
• Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
• Experience managing a team including technicians is an added advantage.
• Proficiency in the use of Microsoft Office tools especially Excel.
• Proficiency in data collection, analysis and review is necessary.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Lead

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• This individual will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Port Harcourt Branch of Reliance Family Clinics.

Job Description

• Supervise the maintenance of all facilities, equipment and assets of the clinic.
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications.
• Plan and execute all clinic projects such as corporate and community health talks and outreaches.
• Ensure accurate documentation and safe record keeping of expenses, revenues, patient data and other critical information
• Train admin staff members and new employees on the use of clinical software and integration with their processes.
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations.
• Manage logistics of patients and products and related resources.
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices)
• Ensure the effective use of Tech in Admin processes, and promote the improvement of processes across the line.
• Serve as the final backup in periods the Admin desk is unstaffed.

Requirements

• Tertiary Education in a reputable Institution
• Minimum of 2 years of experience in operations management in a service industry
• Experience in healthcare administration and operations is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy and analytical skills
• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites
• Strong communication – written and oral
• Comfortable working in and across teams

Application Closing Date
31st March, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Lead

Location: Abuja, (FCT)
Employment Type: Full-time

Job Summary

• This individual will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Port Harcourt Branch of Reliance Family Clinics.

Job Description

• Supervise the maintenance of all facilities, equipment and assets of the clinic.
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications.
• Plan and execute all clinic projects such as corporate and community health talks and outreaches.
• Ensure accurate documentation and safe record keeping of expenses, revenues, patient data and other critical information
• Train admin staff members and new employees on the use of clinical software and integration with their processes.
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations.
• Manage logistics of patients and products and related resources.
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices)
• Ensure the effective use of Tech in Admin processes, and promote the improvement of processes across the line.
• Serve as the final backup in periods the Admin desk is unstaffed.

Requirements

• Tertiary Education in a reputable Institution
• Minimum of 2 years of experience in operations management in a service industry
• Experience in healthcare administration and operations is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy and analytical skills
• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites
• Strong communication – written and oral
• Comfortable working in and across teams

Application Closing Date
31st March, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online